Mea Culpa (Why It’s Important to Admit Mistakes and How to Do It)
We all make mistakes. But what’s important is how we handle them, especially with our customers. Acknowledging an error (and fixing it) can make a huge difference to your ongoing relationship.
Travels in Switzerland: Embracing Personal Responsibility
During a recent trip to Switzerland, France, Germany, and Iceland, I couldn't help but make mental connections between our surroundings and the idea of personal responsibility.
Trust Me: A Key to Leading Virtual Teams
You may never have thought of your keyboard as a trust builder, but on virtual teams it surely is.
Conflict at Work: Tools for Effective Resolution
Need conflict resolution tools that work in the workplace? Here are 8, plus 1 key conflict resolution framework that every employee should practice...