Culture and Frontline Leaders
Culture change can feel ponderous despite your best efforts. But intentional culture change can also happen rapidly, and that can be electrifying to experience.
We’ve seen time and again that frontline leaders are often the linchpins of successful culture change. But why is a company’s culture so influenced by its frontline leaders?
Reading: A Raw Code for Learning
Dive into the importance of reading for business and pleasure. It's not only a great way to learn something new, it can also add years to your life.
Boost Your Onboarding Culture with Peak Moments
Take a deeper dive into the creation of "peak" moments to build a positive onboarding culture. These moments don't just happen, you must make them happen.
Customer Service vs. Customer Loyalty: The Great Coffee Spill of 2018
Customer service. What does it mean to you? Rapid response? A salesperson who listens? EPI has a few thoughts on the one key ingredient that can turn an ordinary customer service experience into true customer loyalty.