Trust Me: A Key to Leading Virtual Teams
You may never have thought of your keyboard as a trust builder, but on virtual teams it surely is.
Customer Service vs. Customer Loyalty: The Great Coffee Spill of 2018
Customer service. What does it mean to you? Rapid response? A salesperson who listens? EPI has a few thoughts on the one key ingredient that can turn an ordinary customer service experience into true customer loyalty.
At the Intersection of Parkour and Learning
Parkour and learning & development may seem like an unlikely pairing, but watching from the observation deck at a local parkour gym got me thinking about L&D in unexpected ways...
Reverse Mentoring: Notes from a Not-So-Invisible Woman
What does it mean to be invisible in your organization, and how can reverse mentoring solve the problem?